Here are some of the more Frequently Asked Questions. If you have a question not answered here, please feel free to call or email us.
At FreelanceArtDepartment™ we've done our best to create a website that anticipates and answers the most common of our client and potential client's questions. With that goal in mind, we've compiled a list of Frequently Asked Questions. If you do not find an answer to your question here, contact us at 877-278-7801 or Info@FreelanceArtDepartment.com
What is your turn around time?
Having been in the screen printing industry for so long, and having run our own print shop as well as having worked in and managed others over the years, we know your customers want their art as soon as possible. With that in mind, FreelanceArtDepartment™ makes every effort to return your art project as soon as possible, with typical turn around time being 1-2 business days, with some jobs being turned around the same day the order is submitted!
How much do you charge?
All art jobs are priced on a per-job basis due to the custom nature of artwork. No two jobs are the same, so a structured price list is not available. We do offer wholesale pricing and can get a quote back to you within a few minutes. We only work with Screen Printing and Embroidery companies and offer our art services at a level that allows our clients a margin to mark up the art fees as if we were working for them in their own shop. Think of us as your very own in-house art department! We do find that as new clients get a feel for our pricing, we are no longer requested to quote jobs.
Are you in the United States or do you sub out work overseas?
We are located in the heart of the Rocky Mountains in Cameron, Montana (just north of Yellowstone National Park). We do not sub any jobs out overseas but do have several artists and digitizers in the United States that work closely with us on overflow projects. Your artwork will never be sent overseas and you will always deal with us directly on your projects.
Do you charge a rush fee?
We do our best to work within your time limits, and guarantee to always have your art project completed by a solid due date. If you need your art project returned and the time required to complete it would involve after business hours or weekends/holidays hours for one of our artists, a rush fee may be applied. Remember, we always do our best to get jobs back to you quickly!
We have art to send you, what programs do you use?
We typically work in Adobe Illustrator CS4 and Adobe Photoshop CS4, we also have the capability to receive and supply art files in Corel Draw x4. If providing artwork for a design to have color separated, vector art is preferred, however, we can accept TIF and PSD files at a minimum of 400 dpi at actual size.
We have an artist already, but need help with color seps, can you help?
Absolutely! We have over two decades of industry experience with color separations and can provide you with color separations ready to print to film. Please see our Services page for more information on color separations.
We have an artist already, but need help with fresh ideas, can you help?
Absolutely! We supplement many existing art departments and can help you with fresh ideas and provide art for your in-house artists to finalize and color separate, or we can do it all for you from start to finish.
How do you provide the color separations?
Please see our Color Separations Services page for detailed information on color separations.
Do you print film?
Please see our Film Output Services page for detailed information on film output.
What methods of payment do you accept?
At this time, FreelanceArtDepartment™ accepts Visa, MasterCard or Discover Debit/Credit Cards and extends Net Terms upon account setup (See below).
Do I pay you for my art up front?
No! Unlike many artists in the industry, we feel as though our services should be provided before we take any money. We offer net terms with account setup and bill on the first of each month for all work done the previous month, in some cases giving you up to 30 days to pay for artwork done.
I have a question on the art, can you call me?
We'll be happy to speak with you on the phone at any time to clear up any questions you may have. However, orders and approvals must always be submitted by email or they will not be scheduled. We can no longer accept new orders or approvals over the phone. This prevents any errors in carrying out the art instructions that are provided. An email lets us both have a clear and written description of the art project being worked on and is less likely to be confused or misunderstood.
If you have any other questions or need help on a project, please give us a call!
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FreelanceArtDepartment™
Toll Free: 877-278-7801 | Fax: 877-278-7802 | Cell: 877-278-7803
General Information Email: Info@FreelanceArtDepartment.com
